Journal Abbreviation: J SERV MANAGE
Journal ISSN: 1757-5818
| Year | Impact Factor (IF) | Total Articles | Total Cites |
| 2023 (2024 update) | 7.8 | - | - |
| 2022 | 10.6 | - | 4232 |
| 2021 | 9.450 | - | 3914 |
| 2020 | 11.768 | 79 | 3407 |
| 2019 | 4.662 | 31 | 2143 |
| 2018 | 3.230 | 38 | 1754 |
| 2017 | 3.414 | 39 | 1479 |
| 2016 | 2.897 | 35 | 1152 |
| 2015 | 2.233 | 35 | 700 |
| 2014 | - | - | |
| 2013 | 1.290 | 27 | 299 |
| 2012 | - | - | |
| 2011 | - | - | |
| 2010 | - | - |
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